It is crucial for the Pan Chai customer to experience not only exquisite food, but also excellent service and a welcoming ambience. Sounds, smells and the look and feel of the restaurant will all have an effect before the customer is even seated or shown the menu. It is important that they feel they are somewhere special, and enjoy the whole experience.

Service

Exemplary service is paramount at Pan Chai, and we work hard to ensure all staff are trained to demonstrate the warmth of Asian hospitality. We will provide training systems to all franchisees to ensure consistent standards, and offer continued support when necessary.

Ambience

Our restaurants use techniques such as jasmine oil, to evoke an authentic feel of Asia and create an ambiance that is distinctive and memorable. The oil burners are strategically placed to ensure customers smell them on arrival. Flowers in the restaurant create a fresh, exotic feel. Guidance will be given on layout and design to help recreate the right atmosphere.

Food

The quality of our ingredients is extremely important, and we also create as much theatre as possible. Dry ice is used for certain signature dishes, and presentation is always crucial. We also place chefs so that customers can see certain items being prepared. Sushi or satay bars allow chefs to demonstrate their skills, and customers can interact with them.